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Management-NewStyle Limited is a company registered in England and Wales
with Company Number 2635322.
Registered address : Churchdown, Bordyke,
Tonbridge, Kent TN1 1NR, England.
VAT Registration Number 656 6901 07

e-mail address :   telephone : +44 (0)20 8295 3755

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"I think we may safely trust a good deal more than we do."          
Henry David Thoreau (1817-1862)



trade and service marks belonging to David Howard.
The FlowMap System is Copyright © 1990-2005 David Howard.
FlowMap Software is Copyright © 1994-2005 David Howard and Maurice Tomkinson.
All third party trademarks and copyrights acknowledged. 


This website is copyright © by Management-NewStyle. Some image portions are displayed under the provisions of 'fair use'. Copyright of material not belonging to Management-NewStyle is, where known, appropriately stated. Material from this website belonging to Management-NewStyle may be reproduced only with credit to this website. Material separately copyrighted may not be reproduced without the written consent of the copyright holder.



This web site, First (the 'Site'), is owned and operated by Management-NewStyle (MNS). MNS may collect personal and non-personal information on the Site by means of its pro-forma e-mail provision. We have created this Privacy Statement in order to describe and explain to users our practices concerning information collected from this Site. If you have any questions or concerns in connection with MNS's information collection practice summarized in this Privacy Statement, please send an email, with the subject heading "Privacy Statement Question," to webinfo at In the e-mail, please state your questions or concerns.


Our Site is currently designed to inform interested users about MNS's First Metre approach to business process improvement and innovation and to collect certain contact information from such users (including but not limited to name, e-mail, postal address and telephone number). The submission of personal information is voluntary. We intend to use the personal information that we collect to respond to specific queries and as a basis for keeping users aware of developments by MNS related to its First Metre approach to business process management by e-mail or other means. MNS will not make information provided to this site available to third parties


If we later change our Privacy Statement, we will post a new privacy statement on this Site.

Effective Date: November 1, 2005


This site may have links to other sites, including First Metre associates. These websites will have their own policies on privacy that you may wish to review. Management-NewStyle has no responsibility for these linked websites.


1. Working Arrangements

1.1 The essence of the working methods used by Management-NewStyle and Management-NewStyle Limited (MNS) on any Assignment is to represent the best interests of the Client and facilitate learning by the Client’s staff as appropriate to the Assigment through mutual co-operation and trust to thus gain ownership by the staff of all such work so jointly developed and delivered and as required by the Assignment.
1.2 MNS recognises a professional obligation not to disclose to any third party any information belonging to the Client and provided to MNS for its temporary use during the conduct of an Assignment. All information provided by the Client to MNS is taken at face value and assumed to be suitable for use in the Assignment.
1.3 Intellectual property rights for any work undertaken by MNS for the Client shall remain vested in MNS. The Client shall have free and irrevocable licence to make use of them for the Client's own purposes subject to MNS invoices having been paid in full and on time. None of the work shall be published or circulated by the Client to any third party.
1.4 An Assignment is confined to the scope of work specified in the Proposal and any subsequent changes and or additions to the Proposal as notified in writing by the Client. The time taken to complete work and the measure of its success depend to a degree on factors outside our control. We are limited therefore to giving an estimate of the time required and the results obtainable based on the information made available by the Client. Any such estimates, and any confirmation or variation of them given in subsequent correspondence, verbal undertakings or reports, is given in good faith and shall not be deemed to be contractual undertakings, warranties or conditions of service.
1.5 All conclusions, arrangements, algorithms, forecasts and recommendations in any deliverable, proposal, report, document, software arrangement or presentation are made in good faith and on the basis of information before us at the time, and are not to be deemed in any circumstances as a representation, undertaking, warranty or contractual condition. In no circumstances shall MNS be liable for any loss of profit, or any other consequential damages that may be apportioned to such outputs of an Assignment.
1.6 The Client shall make available to MNS's nominated staff all information they may reasonably require for the effective execution of their work. When MNS’s representatives are required to work on the Client's premises, the Client will provide them with office accommodation, telephone, and minor secretarial services without charge.
1.7 The contract between MNS and the Client is governed by English law and the parties undertake to submit to the English Courts. These terms and conditions are operated by MNS unless there is a written agreement carrying amendments. Together with the Proposal, and the acceptance of the Proposal, they form the entire contract between MNS and the Client.

2 Financial Arrangements

2.1 The basis of fees relating to an Assignment are detailed in the Proposal to which these Terms are attached. They remain valid for one month from the date of submission of the Proposal. MNS reserves the right to amend the Proposed fee arrangements after this period subject to no Agreement having been concluded.
2.2 For fixed fee assignments, the contract is for the total sum specified in the Proposal. If circumstances arise which could not have reasonably been foreseen at the time of the Proposal, the fee may be amended by mutual agreement in respect of the agreed change of work content by either an agreed supplementary lump sum or a time basis arrangement.
2.3 Work cancelled by the Client will be charged for as agreed in advance unless an agreement to the contrary has been reached. For training contracts, cancellation with less than 30 days notice will be charged at half the agreed fee unless the event is postponed to an agreed date, and a 50% deposit is paid. For work carried out in stages the agreed stage payment falls due upon stage cancellation.
2.4 For assignments on a time basis the fees cover time spent on work for the Client whether carried out on the Client’s premises or elsewhere. Fee rates may be increased on giving two months written notice to the Client.
2.5 Travelling, accommodation, subsistence and other expenses necessarily incurred in connection with the assignment will be charged directly to the client, or recharged to him, as stated in the Proposal or as may be agreed in exceptional circumstances.
2.6 Invoices are submitted at intervals as stated in the Proposal. Payment is due within 30 days of invoice. MNS reserves the right to charge interest at 3% per month on overdue accounts.