First Metre - only connect... the people with the purpose
contact | site map | legal

Facilitating First Metre Working  

“A whole, which is
more than the sum of its parts, has something internal, some inwardness of structure and function...some internality of nature that constitutes that 'more'           Jan C Smuts (1870-1950)

specialises in the provision of a wide range of consultancy, facilitation and training services related to business process management improvement commissions. In all its work its primary aim is to ensure  improvement in business processes based upon the following four principles:
1 - co-ordinating how an organisation’s work is performed and how the available time is used;
2 - ensuring that all employees make a distinctive contribution at their level without tampering; 
3 - recognising connectivities in an organisation can be more significant than the entities; and
4 - pursuing elegant simplicity as opposed to increasing complexity.

In providing its services MNS uses an organisational model which comprises these five levels:
Level 1 - Leadership Level of the Business System (The ‘Board’);
Level 2 - Management Level of the Business Functions (The ‘Executive’); 
Level 3 - Performance Level of the Business Processes (The ‘Workforce’);
Level 4 - Tasking Level of the Business Activities (The ‘Team’);
Level 5 - Operating Level of the Business Work Instruction (The ‘Employee’). 

The above framework recognise the over-riding importance of mastering the ‘first metre’ of each and every process stage that contributes to delivering value to the organisation’s customers, clients and end-users. MNS applies various elements, as appropriate, of its FlowMap System of tools and techniques which have been used by organisations in whole or in part over the past 15 years for the purposes of:

Clarifying process ownership, structure and behaviour;
Preparing employees to be full participants in process definition and improvement methods;
Making implicit know-how of employees explicit to share with others;
Guiding the development of means to achieve stable and consistent process performance;
Supporting the design of means to drive continuous improvement of business processes;
Supporting the design of social and technical means to encouraging innovation.